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Exam Code: 3306
Exam Name: Avaya (Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam)
One year free update, No help, Full refund!
Total Q&A: 65 Questions and Answers
Last Update: 2014-01-19

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NO.1 A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with
AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to
work correctly?
A. cc.v6=false
B. aacc.v6=false
C. cc.v6=true
D. aacc.v6=true
Answer: C

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NO.2 For an Avaya Quality Monitoring Server, which three items should be backed up? (Choose
three)
A. eCorder directory
B. Avaya Quality Monitoring Database
C. Avaya Quality Monitoring Windows Register key
D. postgressql directory
Answer: A,B,C

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NO.3 A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording
server, and they are unable to capture Real-time Transport protocol (RTP) packets.
What are three possible reasons they are encountering this problem? (Choose three)
A. The wrong NIC has been selected to use for RTP .
B. Both NICs belong to the same subnet, and are on a different subnet than CLAN/H323, and AES
IP address defined.
C. There is no network path between both NICs and the recorded IP phones.
D. There is no network path between the Avaya Aura® Communication Manager Media resources
and the NIC on the Avaya Contact Recording server to use for RTP .
Answer: A,B,C

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NO.4 When an Avaya Contact Recording server is installed with more than one Network Interface
Card
(NIC), what should be set to indicate which NIC to use for Audio and screen content streams?
A. General Setup > Recorder > Replay Server(s)
B. General Setup > Recorder > Key Management Server
C. General Setup > Recorder > IP address on this server to use for recordings
D. General Setup > Recorder URL(s) of external port(s) to connect to
Answer: C

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NO.5 Which three directories should be excluded from anti-virus software running on the Avaya
Quality
Monitoring Server? (Choose three)
A. PostgresSQL directory
B. QM directory
C. Tomcat directory
D. SQL Server Files and directories
E. Program Files directory
Answer: C,D,E

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NO.6 You are planning to install an Avaya Contact Recorder on customer site that is using an Avaya
Communication Manager as a PBX.
Which two devices should reachable by the Contact Recorder? (Choose two)
A. Avaya Session Manager
B. Avaya Application Enablement Server
C. Avaya IP Telephones
D. Avaya Communication Manager Gateway
Answer: B,D

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NO.7 The license Avaya Contact Recording a three digit code is needed. What is this code called,
and
where can it be found?
A. Avaya CR License Code; Recorder Status > Ports
B. License Generation key; System > License
C. Avaya CR License Code; System > License
D. License Generation key; generation Setup > Recorder
Answer: B

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NO.8 In the enterprise Reporting Webpage, which two troubleshooting tests are available under ETL
tasks?
A. Test Quality Monitoring Connection and Test Apache Tomcat Connection
B. Test Extract and Test Quality Monitoring Connection
C. Test Extract and Test Reporter Gateway
D. Test File Locations and Test Database Connection
Answer: D

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NO.9 What are two types of reports which can be generated using Enterprise Reporting? (Choose
two)
A. Calibration Reports
B. Call by Call Reports
C. Real Time Reports
D. Graphical Reports
E. Trending Reports
Answer: A,E

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NO.10 Your customer is asking questions about the reliability of their new Avaya Contact Recording
system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer?
(Choose two)
A. The operating system and call database should be RAID 1 and the recording storage area
should be RAID 5
B. Use a fault tolerant Storage Area Network (SAN)
C. Record calls directly to a network attached storage (NAS)
D. Record calls directly to a tape drive
E. Use any backup software to back up the system daily
Answer: A,B

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Exam Code: 132-S-900-7
Exam Name: Avaya (Avaya IP Telephony Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 77 Questions and Answers
Last Update: 2014-01-19

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NO.1 What needs to be considered at an Enterprise Survivability Server (ESS) location when
implementing an agent recording solution?
A. H.323 trunks
B. locally sourced announcements
C. Application Enablement Services (AES)
D. Separation of Bearer and Signaling (SBS)
Answer: C

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NO.2 A customer has two sites connected over a 512k serial WAN link. There are 40 employees at
the main site and 20 employees at the remote site. Since the server bank and all trunks terminate at
the main location, the customer has concerns about the bandwidth over the WAN link. They
request a network assessment.
Which two design considerations are pertinent to the bandwidth on the WAN link? (Choose two.)
A. VLAN capable Ethernet switch
B. telecommuters using IP Softphone to access network resources
C. number of voice calls going through the WAN link during peak time
D. graphic-based programs used on the network between the two sites
Answer: C,D

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NO.3 Your client is planning to implement IP Telephony on their recently installed S8500. y will have
local IP sets and IP connected remote users (IP Softphone). In addition, they need connectivity to a
limited-bandwidth WAN between headquarters and their manufacturing plant. The client is
interested in setting up network regions.
What are three reasons to consider network regions in your overall design? (Choose three.)
A. to associate parameters such as codecs and locations to groups of IP endpoints
B. to provide IP endpoints certain mandatory use of resources that belong in the same region as the
endpoint
C. to provide IP endpoints certain preference to use resources that belong in the same region as the
endpoint
D. to associate IP endpoints with a type of signaling resource (CLANS) to load balance registration
among the CLANS in multiple regions
E. to associate IP endpoints with a type of signaling resource (CLANS) to load balance registration
among the CLANS in the same region
Answer: A,C,E

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NO.4 The customer plans to add remote IP users when they implement VoIP on their network.
What information about the customer's data network do you need to know to verify that remote
users can be supported? (Choose three.)
A. codec administration
B. network region for each remote user
C. applications the remote user will be using
D. bandwidth the remote user will have access to
E. the average round trip between the VPN users and the voice network
Answer: C,D,E

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NO.5 An Avaya customer with a large contact center is IP enabling their S87xx and will allow 25
users to work from home via IP Agent in the Telecommuter mode.
What is the minimum hardware required in the S87xx to provide this application?
A. one CLAN board only
B. one Media Processor board only
C. one CLAN and one Media Processor board
D. no hardware is required, only software.
Answer: A

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NO.6 Which two recommendations of a network assessment allow Avaya IP phones to boot up
properly with dynamic addressing? (Choose two.)
A. DHCP Site Specific Option 167 being set up correctly
B. DHCP Site Specific Option 176 being set up correctly
C. using Fast Spanning Tree Protocol (FSTP) at the port level
D. turning off Spanning Tree Protocol (STP) at the switch level
Answer: B,C

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NO.7 Which of the following does a typical Cisco design include?
A. Right to Use for Call Manager
B. Right to Use for Growth
C. Right to Use for Phones
D. Right to Use for Redundancy
Answer: C

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NO.8 Within an S8500 Server, 25 IP telephony endpoints are simultaneously connected to 10 digital
sets, 10 IP sets, and 5 CO trunks.
How many DSPs are in use if G.711 is incorporated?
A. 15
B. 25
C. 30
D. 50
Answer: A

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NO.9 You are developing IP Telephony bandwidth requirements for WAN traffic between two S87xx
sites. The client estimates that simultaneous non-IP Telephony traffic will occupy 1.5 Mbps. In
addition, they estimate that using G.729, 55 simultaneous IP calls need to be provided access to the
WAN link.
What estimated bandwidth will the IP Telephony traffic add to the WAN traffic?
A. 1.5 Mbps
B. 275 Kbps
C. 1650 Kbps
D. 4675 Kbps
Answer: C

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NO.10 A client is implementing an S87xx Media Server with several G650 Media Gateways. y are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
A. overvoltage
B. overheating
C. undervoltage
D. high humidity
Answer: A,B

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Exam Code: 132-S-712
Exam Name: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 62 Questions and Answers
Last Update: 2014-01-18

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NO.1 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

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NO.2 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

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NO.3 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

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NO.4 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

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NO.5 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

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NO.6 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

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NO.7 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

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NO.8 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

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NO.9 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

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NO.10 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

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Exam Code: 132-S-708
Exam Name: Avaya (Avaya Voice Self-Service Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 77 Questions and Answers
Last Update: 2014-01-18

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NO.1 .A customer wants to answer technical support questions 24x7 yet avoid paying for increased
staffing for night and weekends. Forty-five percent of agent calls are simple fixes that include
power-down and power-up support, explaining where to obtain the three-page troubleshooting
document, and the faxing of that document. Agents also sell post-warranty maintenance plans and
currently have only a 5% take rate due to high call volumes from new customers. One solution is
to off-load agent calls with an Avaya Voice Self-Service solution. Which two activities are
specifically targeted at reducing operational expenses and meeting business requirements?
(Choose two.)
A. Expensive customer service agents should not have to answer routine information requests.
B. Technical support calls should be delivered to customer service agents during the night and
weekend shifts.
C. Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D. Overflow calls should be routed to a voicemail system where they can describe their problem
and get a callback with the solution.
Answer: A,C

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NO.2 .An Avaya Voice Self-Service customer has a limited service contract for IT and
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available using a pager. The contact center uses Avaya contact center and reporting solutions.
The contact center has staff onsite 24 hours a day. They actively monitor their agent pool and
have offered to monitor Voice Self-Service ports if they can have access to the data center to
monitor the system's health. There are significant security concerns with providing this type of
access to non-technical staff. Which alternative would allow the contact center personnel some
monitoring capabilities?
A. Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B. Place the self-service ports in front of the Communication Manager; monitor the ports on the
Call Management System (CMS) using real-time reports.
C. Place the self-service ports behind the Communication Manager; turn on RedirectOn No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
D. Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
Answer: A

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NO.3 .Which two hardware components are required for Avaya Voice Portal using Voice over IP?
(Choose two.)
A. NMS boards
B. Dialogic boards
C. Intel/AMD server
D. Communication Manager
Answer: C,D

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NO.4 .Your customer's company has extensive web services architecture. All communication with
customers has been through web chat and email. Customer demand has required the company to
setup a call center. They can only afford to staff a few agents, and firmly believe that a speech
application that accesses their existing web services would fulfill 70-80% of their incoming calls.
Which solution would meet their requirements?
A. Avaya Voice Portal and IVR Designer
B. Avaya Interactive Response and IVR Designer
C. Avaya Voice Portal and Avaya Dialog Designer
D. Avaya Interactive Response and Avaya Dialog Designer
Answer: C

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NO.5 .A customer currently has one contact center in Denver using Avaya Interactive Response (IR).
They use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their applications are all written in TAS. They are very satisfied with the state of their
current applications. They are opening a new facility in another location and want to have the
same Voice Self-Service applications in this new location. They need the new location operational
in four weeks. Cost is an issue. Since cost and expediency are primary concerns, what would you
suggest to add Voice SelfService capacity to the new location?
A. Add Avaya Voice Portal systems/ports in the new location.
B. Add Avaya Dialog Designer systems/ports in the new location.
C. Add Avaya Interactive Response systems/ports in the new location.
D. Add Avaya Interactive Response systems/ports to the primary location.
Answer: C

Avaya   132-S-708   132-S-708

NO.6 .Which two hardware components are required for Avaya Interactive Response (IR) using Voice
over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. SunSparc-based server
D. Communication Manager
Answer: C,D

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NO.7 .Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A. Microsoft IIS
B. Apache Tomcat
C. IBMWebSphere
D. Oracle J2EE Web Server
Answer: B,C

Avaya   132-S-708   132-S-708

NO.8 .Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A. Speaker Verification
B. Application Simulation
C. TAS Application Development
D. VoiceXML Application Development
Answer: B,D

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NO.9 .Which two methods can be used to get and put data between Avaya Interactive Response (IR)
and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: C,D

Avaya   132-S-708   132-S-708

NO.10 .A healthcare company operates a mail order prescription business. Its contact center primarily
takes orders from existing and new customers. Upper management has decided not to implement
an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once
they implement the new system, it will not operate as advertised. The IT staff asks you what they
can do to ensure that their application development time is not wasted in the event that they
ultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effective
advice you can give the IT staff?
A. Advisethem to create their application using the competitor's proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advisethem to escalate the decision about the platform since it will be very difficult to convert
later on.
D. Advise them to create their application inVoiceXML so that there will be portability to Avaya
Voice Portal.
Answer: D

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NO.11 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive from implementing an Avaya Voice Self-Service solution? (Choose three.)
A. Agents can focus on complex customer issues.
B. Solution provides an effective 1-way voicemail solution.
C. Answers to common questions are available at any time.
D. Callers are connected directly to the agent of their choice.
E. Callers can be directed to routine information without agent assistance.
Answer: A,C,E

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NO.12 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement
an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing
calls to agents. They want callers to be identified, serviced (provide routine information), and
routed to an agent with minimal input from the caller.
Which two speech elements would be required to implement this solution? (Choose two.)
A. Voice over IP (VoIP)
B. Text-to-Speech (TTS)
C. Speech Recognition (SR)
D. Speech Application Builder (SAB)
Answer: B,C

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NO.13 .Which three elements are required to run an Avaya Voice Portal solution with a speech
application? (Choose three.)
A. Speech Server
B. Domain Controller
C. Media Processing Platform (MPP)
D. Voice Portal Management System (VPMS)
E. Lightweight Directory Access Protocol (LDAP)
Answer: A,C,D

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NO.14 .A company has decided to enter the ISV business and create custom Voice Self-Service
applications for Avaya platforms. They want to learn a single tool set and would like to be in this
business for the foreseeable future. Which skill set should they develop to be compatible with
current and future Voice Self-Service applications?
A. IVR Designer andVoiceXML
B. Dialog Designer andVoiceXML
C. Voice@Work and ScriptBuilder
D. IVR Designer and Transaction Assembly Script
Answer: B

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NO.15 Which integration alternative provides optimal routing to an agent based on information gathered
at any given point within a Voice Self-Service application?
A. Avaya Interaction Center
B. Avaya Proactive Contact
C. Avaya Operational Analyst
D. Avaya Interactive Intelligence
Answer: A

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Exam Code: 6002.1
Exam Name: Avaya (Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 69 Questions and Answers
Last Update: 2014-01-18

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NO.1 Which screen is used while upgrading the system platform from release 6.0.0.09 to release 6.0.0.11?
A. Communication manager Web interface
B. Console domain Server Management Path management
C. Console domain Server Management Platform Upgrade
D. Console domain Virtual Machine Management
Answer: C

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NO.2 Hunt group number 99, with group extension 4199, is administered for messaging.
Which command needs to be executed at the SAT terminal to troubleshoot hunt group 99?
A. Shoe tracelog huntgroup 4199
B. View logs real time huntgroup 99
C. Display real time logs hunt group 99
D. List trace hunt-group 4199
Answer: D

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NO.3 A customer needs to set up SIP integration on Communication Manager Messaging Application
What are three pieces of information that are needed to meet this requirement? (Choose three)
A. Signaling group number
B. SIP domain
C. Transport Method
D. Extension length
E. Hunt Group number
Answer: B,C,D

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NO.4 Which two series support RAID 5 configuration for CM6.0? (Choose two)
A. S8730 Server with 8 GB RAM
B. S8800 Server with 12 GB RAM
C. S8510 Server with 8 GB RAM
D. S8300D Server with 8 GB RAM
Answer: B,C

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NO.5 Which three are tests that can be performed to Verify a communication manager Messaging 6.0
application is working properly? (Choose three)
A. Verify the hunt group status
B. Check the messaging port status using the display port command
C. Call the messaging Hunt Group
D. Check the messaging port status using the status port command
E. Perform message waiting indication test
Answer: A,C,E

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NO.6 Which gateway command resets the Gateway back to factory default?
A. Reset
B. Restart
C. Softboot
D. Nvram init
Answer: D

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NO.7 On a media gateway G450, which slots are permitted for the MM 342?
A. V1 and V2
B. V6 and V6
C. V3 and V8
D. V5 and V7
Answer: C

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NO.8 When troubleshooting a system fault, if the web interface or SAT are unavailable, which method should
be used?
A. SAL
B. TTY2
C. CLI
D. MODEM
Answer: C

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NO.9 A customer is planning to upgrade from CM 5X to CM 6.0 an existing 8510 server.
What is the total minimum memory requirement for this upgrade?
A. 4 GB RAM
B. 8 GB RAM
C. 12 GB RAM
D. 16 GB RAM
Answer: B

Avaya   6002.1   6002.1

NO.10 Which three statements about CM_Duplex CM 6.0 are true?
A. Software duplication is available, but hardware duplication is not available.
B. The S8510 server is not used for duplication
C. Server duplication is configured via Failover
option on CDROMs web interface
D. S8730 with DAL 2 card does not support server duplication in CM 6.0.
E. The CM duplex template supports CMM
Answer: A,B,D

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Exam Code: 6207.1
Exam Name: Avaya (Avaya Aura Contact Recording and Avaya Aura® Quality Monitoring Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 62 Questions and Answers
Last Update: 2014-01-18

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NO.1 A technician has installed a now Avaya Aura Viewer server and configured It to store data coming from
five different Avaya Aura Contact Recording (Avaya CR) systems. The technician has created just a query
for testing functionality and is able to retrieve calls and play them. The customer was called for
information but they notice that there are no calls associated to one of the Avaya CRs (name ver2).
What are two possible causes of this problem? (Choose two.)
A. The query has not been released to Server2.
B. Server2 is a standby recorder for one of the other Avaya CRs, so it did not record any calls ' time
intervals the query was fun.
C. Server2 was not included as a "Capture Platform" into the Viewer Administration page.
D. Grant rights were not granted to the customer for Server2.
E. Server2 was not included as a "Location" in the Viewer Administration page.
Answer: AC

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NO.2 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the Software. What needs to be configured at level1?
A. Switches
B. Data Connections
C. Servers
D. Sites
Answer: D

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NO.3 A technician is installing Avaya Aura Viewer on a large customer site with 500 recording channels. The
customer has an existing SQL database that they want to use. What would be the correct option for this?
A. Put the database and Viewer on the same server.
B. Put the Viewer on a separate server.
C. Put the Avaya Contact Recording Master (with no IP recording), the TDM Recorder, the database and
the Viewer on the same server.
D. Put the database, the Viewer, and the Avaya Aura Archive on the same server.
Answer: B

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NO.4 It is stronglyrecommendedto install theRedHatoperatingsystem (OS) from the kickstartfile(ks.cfg).
Which three components are necessary to create a ks.cfg file using the kickstarttool? (Choose three)
A. The IP addresses of the network interfaces
B. The name of extraRedHat Package manager (RPM) packages tobe installed
C. TheMAC address of the NetworkInterface Card(NIC) Eth0
D. The IP address of the Network Timeprotocol (NTP)server
E. The/var partition size
Answer: ADE

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NO.5 You have just installed one Avaya Aura viewer system and have made some test calls that appear to
have been recorded successfully by the Avaya Aura Contact Recoding (Avaya CR) system. While being
recorded, one of the test calls was put on and then taken of hold. When you run a query using Avaya CR
"Search and replay" you expect to __________ and when you run a query from Viewer, in the Viewer
query Results Windows you expect to _______ for the same call.
A. see two segments which can be connected by means of Universal Call ID (UCID) and you will have to
listen to two audio files; see only one segment and you will hear only one audio file playing the whole
conversation
B. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see two segments and you will hear two audio files playing
C. see one segment and you will hear one audio file that stops playing right after the call has b-put on hold;
see only one segment and you will hear only one audio file playing the whole conversation
D. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see only one segment and you will hear only one audio file stopping right after the call has been put
on hold
Answer: A

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NO.6 A technician has just installed an Aura Contact Recording (Avaya CR) system that uses Station Bulk
Recording, the customer has provided the list of extensions, login IDs and skills that need to be recorded,
and the technician wants to try one first to validate the configuration.
Which statement describes how to verify that the system is configured correctly.?
A. Add one of the agent login IDs in the table "Station to be Recorder" under "Operation/Station Bulk|
Recording". Then verify from Recorder Status/Ports that one the recorder ports has been assigned to the
extension where the agent is logged in, and that the state shows "Connected".
B. Add one of the extensions in the table "Station to be Recorder"under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Connected".
C. No extensions in the system need to be configured as they will automatically be picked up by the
system, once the field "Filter Calls by VDN and/or Skill Hunt Group" under Operation/ Station Bulk
Recording" has been populated with the skills provided.
D. Add one of the extensions in the table "Station to be Recorder" under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Idle".
Answer: B

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NO.7 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the software. The Avaya QM solution is being deployed as a single
server solution. As part of the configuration the Voice Cards must be specified.
Which kind of voice card should be created?
A. Dialogic D/240JCT
B. Dialogic D/82JCT
C. VR1000
D. Dialogic DSE DL-300x
Answer: B

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NO.8 A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1
Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the "Operation/Quality
Monitoring" tab in the Avaya CR administration window, and the "link to Quality" shows UP on the
"Recorder Status/Server" window. After a few calls are made, it is discovered that no calls are being
recorded correctly.
What are two possible reasons for this? (Choose two.)
A. The field "Can he Service Observed" is set to "N" for the Class of Restriction (COR) assigned the
recorder ports. The field "Can be a Service Observer" is set to "N" for the COR assigned to the extension
b-ordered.
B. The field "Can be Service Observed" is set to "N" for the COR for the agent logged in on the extension
being recorded.
C. The field "Can be a Service Observer" is set to "N" for the COR assigned to the recorder ports.
D. The field "Can be Service Observed" Is set to "N" for the COR assigned to the extension being
recorded.
Answer: CD

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NO.9 While waiting to activate an Avaya Aura Contact recording (Avaya CR) license, some tests are run with
the five-day license. Once the full license is obtained, what is the path to update the Avaya CR to the full
license?
A. System > License > Change License
B. System > Manage Users > Change License
C. General Setup > Recorder > License
D. General Setup > Recorder > Key Management Server
Answer: A

Avaya test answers   6207.1   6207.1 study guide   6207.1

NO.10 A technicianhas finished installing an Avaya Aura Archive system thathas been addedto an
existingsolution, consisting of three Avaya Aura Contact Recording(Avaya CR) servers and one Avaya
AuraViewer system. Before startingthe Archive, what can be done toensure that calls canbe archived?
A. fromAuraarchive server, ping each of the Avaya CR servers by means of the name configured inthe
"Machine Name"fieldinthe"Capture Platform Information" windowinside theViewerapplication.
B. FromArchiveserver, ping each Avaya CR servers by means oftheirIp-addresses.
C. Check thatthe EWareCalls databasewas createdduring archive installation.
D. Verify from the"Recorder Status/Server" window on the AvayaCR thatthe "Linkto Viewer" field
isshowing "UP".
Answer: A

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Exam Code: 3102.1
Exam Name: Avaya (Avaya Aura® Session Manager and System Manager Implementation and Maintenance Exam)
One year free update, No help, Full refund!
Total Q&A: 69 Questions and Answers
Last Update: 2014-01-18

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NO.1 Which three types of handles can be selected for a user when creating users in system manger?
(Choose three.)
A. SMTP
B. H.323
C. IBM
D. XMPP
E. undefined
Answer: A,C,D

Avaya test answers   3102.1 study guide   3102.1

NO.2 Which URL should be used to access the web console to install a System Manager template?
A. https://135.0.0.5/webconsole
B. https://135.0.0.6/webconsole
C. https://135.0.0.7/SMGR
D. https://135.0.0.7/webconsole
Answer: C

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NO.3 When performing a remote backup of system Manager data the administrator is asked for a user name
and password.
Which statement best explains why a user name and password are required.?
A. The backed-up data file is encrypted. The username and password are used in encryption process and
subsequently to access the file on restoring backed up data.
B. The backed-up data is stored on a remote server using SCP. The user name and password are used to
login remote server.
C. Because System Manager Date is being exported from the server for security and authentication
purpose system Manager once again checks the administrator's credentials.
D. All System Manager Data is backed up to common storage repository setup during installation. For
system Manager to access the repository the correct user name and password must be
supplied.
Answer: B

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NO.4 After a power failure or database crash, the Postgres database may become corrupted and the
Postgres server may not restart.
The recovery action is to clear the writer-Ahead Log (WAL) and optionally reset other control data, using
which command?
A. pg_resetxlog
B. pg_clearwal
C. pg_dump
D. service postgresq1 restart
E. service wall restart
Answer: A

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NO.5 Which statement is true with regard to SIP Monitoring being enabled on a SIP Entity?
A. Session Manager will monitor the status of that SIP Entity by sending SIP OPTIONS requests.
B. SIP Entity will monitor the status of Session Manager by sending SIP OPTIONS requests.
C. Session Manager will monitor the status of that SIP Entity by sending SIP SUBSCRIBE requests.
D. Session Manager will monitor the status of that SIP Entity by sending SIP NOTIFY requests.
E. System Manager will monitor the status of that SIP Entity by sending SIP OPTIONS requests.
Answer: A

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NO.6 Digit Conversion in Adaptation can be specified to modify "origination" type headers.
Which three are origination / source type URIs? (Choose three.)
A. Request-URI
B. P-Asserted-Identity
C. Refer-To (in REFER messages)
D. History-info (calling portion)
E. Contact (in 3xx response)
Answer: B,D,E

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NO.7 Review the output of the command shown in the exhibit.
Which command is used to generate these results and what does it tell you?
A. swversion displays the Session ManagerReleaseinformation.
B. statapp displays the current status of the Session Manager services.
C. initDRS displays the Session ManagerNoderegistration and data replication.
D. traceSM displays a ladder trace of the SIP requests going in and out of the Session Manager.
E. smconfig displays the network information and status the Session Manager.
Answer: E

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NO.8 A new Application Sequence has already been defined in the network. A technician has been asked to
apply Application Sequence to all incoming calls for all employees in the Berlin office.
Which sequence describes the steps that should be taken?
A. Go to the User Management page and use the filter option to list only the users in the Berlin
office-Select each user from the filtered list and edit each user's User Profile. Apply the new Application
Sequence to the Terminating Application Sequence for each user.
B. Navigate to the Communication Profile Editor and use the filter option to list only the users in the Berlin
location. Select All. Select the new Application Sequence from the Terminating Application Sequence
drop down box.
C. Go to the list of Application Sequences and edit the new Application Sequence, adding the Berlin
location to the list of associated locations.
D. Edit the Berlin Location to include the new Application Sequence as its Terminating Application
Sequence.
Answer: B

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NO.9 Company XYZ has a multi-location voice network. They have Session Manager at their main site and
Avaya Communication Manager (CM) and Cisco Call Manager at their branch locations.
Which type of messages does Session Manager send to the Avaya and Cisco PBX configured as SIP
Entities to monitor their status?
A. ENTITY
B. LINK
C. OPTIONS
D. STATUS
Answer: C

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NO.10 During a post-installation check of System Manager and Session Manager you discover that the
Session lager replica node is stuck at "Synchronizing". You run the initTM command in Session Manager
but the replication status does not change.
Which step will be effective in resolving the problem?
A. Reset the enrollment password.
B. Run traceSM to monitor the synchronization events and restart the Security Module.
C. Delete the Session Manager Replica node in System Manager, verify the enrollment password is valid
In System Manager and run the initTM command again in Session Manager.
D. Verify the enrollment password is valid in System Manager and run the initTM command again in
Session Manager.
Answer: D

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Exam Code: 6209
Exam Name: Avaya (Avaya Aura Contact Center CCT and Multimedia Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 53 Questions and Answers
Last Update: 2014-01-03

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NO.1 An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to
verify network connectivity from the agent PC to the Contact Center Multimedia server.
Which command is used to verify the physical network connection between agent PC to the CCMM
server?
A. Arp
B. Ping
C. Tracert
D. Ipconfig
Answer: B

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NO.2 A network drive is being mapped that will be used to setup the Contact Center Multimedia database.
The following information is provided:
-The Contact Center Multimedia server name is CCMM001
-The Contact Center Multimedia server IP address is 192.167.140.15
-The backup server name is backup004
-The backup server IP address is 192.167.140.20
-The backup folder name is dbbackup
What is the UNC path for the mapped network drive.?
A. \192.167.140.15\dbbackup
B. \CCMM001\dbbackup
C. \192.167.140.20\dbbackup
D. \dbbackup\backup004
Answer: B

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NO.3 You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact
Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server
(CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem
with this installation?
A. No CCT users have been created
B. The CCT server does not have valid licenses
C. The CCT server has not been added in CCMA
D. Open Queue has not been enabled on the CCMS
Answer: D

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NO.4 Where can the settings are configured for the inbound mail handler (IMH) such as the time between
intervals?
A. Through the Contact Center Manager Administration Network Configurations screen
B. Through the email server
C. Through the Outbound Campaign Manager
D. Through the Multimedia Administrator
Answer: A

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NO.5 The technician has installed a Contact Center multimedia (CCMM)email and web services to the
Contact Center solution.
What do the customers email and web server connect to?
A. Customer LAN
B. Contact Center Server Subnet
C. Customer server ELAN
D. Contact Center Server ELAN
Answer: A

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NO.6 A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the
event viewer? (Choose three)
A. NCCT Call Log
B. NCCT Security
C. NCCT Audit Log
D. NCCT Error Log
E. NCCT System Log
Answer: B,D,E

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NO.7 The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a
contact center with less than 200 agents or less than 12000 calls per hour. The Contact Center Support
Multimedia Outbound and Universal Networking. The co-resident applications link through Contact Center
Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control
Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the
drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?
A. C:\ and 60 GB
B. D:\ and 80 GB
C. E:\ and 120 GB
D. F:\ and 300 GB
Answer: B

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NO.8 A technician has been asked to generate outbound and multimedia reports based on data stored
within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia
data sources through the Report Creation Wizard for reporting customization. The CCMM server has
been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?
A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
B. Add the Communication Control Toolkit (CCT) server to theCCMA
C. Add the Microsoft Exchange server to the CCMA
D. Assign the CCT server as a reporting server for the CCMS
Answer: A

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NO.9 A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment.
Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing
to occur.
What name convention differentiates multimedia skillsets from voice skillsets?
A. Add a multimedia suffix to the skillset name
B. Add a multimedia prefix to the skillset name
C. Add a multimedia disposition code to the skillset name
D. Add multimedia to the skillset name.
Answer: B

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NO.10 A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no
option to add Communication Control Toolkit (CCT) user account details is presented.
What option must be taken to solve this problem?
A. The agent user type must be set to supervisor agent
B. Enter the SIP address of the agent ­ t he vo i ce u ri se r ve r
C. The Create CCT agent
option must be selected
D. The agent first and last name must be populated
Answer: C

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Exam Code: 3605
Exam Name: Avaya (Avaya Ethernet Routing Switch Implementation and Maintenance Exam)
One year free update, No help, Full refund!
Total Q&A: 173 Questions and Answers
Last Update: 2014-01-03

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NO.1 When configuring a new Ethernet Routing Switch (ERS) 8000 using the default interface, the
attempt to load an ACLI configuration fails because the default interface is the CLI. How is the ACLI
interface obtained?
A. Change the interface type in the config.cfg file.
B. Change the ACLI boot flag and save the boot configuration file.
C. Exit the CLI and choose ACLI at the interface manager prompt.
D. Use the abort command and enter 'no' at the default interface.
Answer: C

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NO.2 In a multicast campus, when should an ERS 8600 PIM interface be configured to run in passive
mode?
A. When the interface is used as an edge interface and is aggregating traffic.
B. When the interface is used as a core interface and needs to limit PIM messages to reduce the
system load.
C. When there are no unicast routing paths.
D. When more than one unicast routing protocol is in use.
Answer: A

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NO.3 Traceroute allows a route to be traced to a network using an Ethernet Routing Switch (ERS)
8600 CLI command. How could you use it to limit the number of hops the traceroute reports?
A. Configure the -P (base UDP port) to the number of maximum number hops.
B. Configure the -q (number of probes per TTL) to the number maximum number of hops.
C. Configure the -m (maximum TTL value) to the number of maximum number of hops.
D. Configure the -w (wait time per probe) to the number of maximum number of hops.
Answer: C

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NO.4 By default the ERS 8000 is configured for warm standby. After installation of a new ERS
solution with dual CPUs, which three actions need to be Perform on the ERS configuration to ensure
high availability mode is enabled and will function correctly? (Choose three)
A. Set the high availability CPU boot flag to true.
B. Set the warm standby CPU hoot flag to false. C. Set the save to standby CPU boot flag to true.
D. Save the boot.cfg conflg file and reset the switch to activate the changes.
E. Install the high availability license file.
Answer: A,D,E

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NO.5 What does Ping snoop identify?
A. The path that IP traffic takes over an MLT or SMLT
B. The rate of IP traffic flow
C. Which port filter is best to use on MLT networks
D. Rate limiting for ICMP traffic
Answer: A

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NO.6 The SNMP counters check for authorization failures and other types error conditions. Which of
these SNMP error conditions is displayed in Enterprise Device Manager?
A. PCAP packet capture counters
B. In Bad Community Names counters
C. Fan Failure packet counters
D. Power Supply Failure packet counters
Answer: D

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NO.7 The attempt to manage an Ethernet Routing Switch (ERS) 8000 using a Virtual Route
Redundancy Protocol (VRRP) address was not successful. What is causing this problem?
A. The virtual router identifier is 0.
B. The data center interface is set as a critical IP interface.
C. A real IP address is required for management access not a VRRP address.
D. The virtual router identifier is configured for the VRRP IP address owner.
Answer: C

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NO.8 The Ethernet Routing Switch (ERS) 8600 switch includes a means to fine tune the memory
resources by allowing the record allocations to be allowed. An ERS 8600 running Release 5.0 needs
to be configured to be optimized for multicast traffic. Which command alters the ERS 8600 to
increases the default allocation of Multicast by 50 percent?
A. Config sys set record record reserve MGID + 50
B. Config sys set max-vlan-resource-reservation 4096
C. Config sys set show sys mgid usage
D. Config sys set multicast-resource-reservation 3073
Answer: D

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NO.9 What does the trace level 9 3 command accomplish?
A. It captures BGP events at a terse level.
B. It captures packets copied to the CPU at a verbose level.
C. It shows CPU utilization.
D. It captures RCC IP events at verbose level.
Answer: B

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NO.10 A campus network requirement is to introduce Virtual Routing and Forwarding (VRF) in the
existing Ethernet Routing Switch (ERS) 8600-based core. The technician has to configure VRF on the
ERS 8600. Which statement represents the order for configuring a new VRF?
A. Creating a new VLAN, add an IP address to the VLAN, create the VRF in the VLAN configuration.
B. Create VRF, change context to the new VRF, add an IP address, create a new VLAN, and move the
VLAN to the new VRF.
C. Create a VRF, change context to the new VRF, create a new VLAN, add an IP address to the VLAN.
D. Create a VRF, create a new VLAN, move the VLAN to the new VRF, change context to the new VRF,
and add an IP Address.
Answer: D

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