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Exam Code: 922-093
Exam Name: Nortel (Communication Server 1000 Rls.5.0 System Admin and Mgmt)
One year free update, No help, Full refund!
Total Q&A: 25 Questions and Answers
Last Update: 2014-02-21

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NO.1 A customer has a Communication Server (CS) 1000 Rls. 5.0 system and has requested the addition of
two new passwords for general service personnel. If communicating with the system using the Command
Line Interface (CLI), which Overlay (LD) would you use to add passwords, assuming you have the
appropriate access permissions?
A. LD 15
B. LD 17
C. LD 22
D. LD 117
Answer: B

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NO.2 A customer has deployed a Communication Server 1000E Rls. 5.0 system at their site. Element
Manager is not yet available. When using the Command Line Interface (CLI) to configure the system, you
encounter the following system message: OVL0000. What is the meaning of this system message?
A. A telephone is disabled.
B. There is a checksum failure.
C. A user has already logged into the system.
D. The requested program is not in the tape directory.
Answer: C

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NO.3 A customer has a Communication Server (CS) 1000 Rls. 5.0 system deployed. If using the Command
Line Interface
(CLI) to communicate with the system, what command is used to log into the system?
A. LOGI
B. REQ
C. LOGO
D. START
Answer:A

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NO.4 A customer has just deployed a new Communication Server 1000 Rls. 5.0 system. You have been
instructed to change the default Level 2 password to comply with the company's security strategy. What
level password must you use to change the default Level 2 password?
A. Level 1 Password (PW1)
B. Level 2 Password (PW2)
C. Level 3 Password (PW3)
D. Limited Access to Overlays Password (LAPW)
Answer: B

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NO.5 A customer has a Communication Server (CS) 1000 Rls. 5.0 system. When adding a digital telephone
in LD 11, what four fields comprise the Terminal Number (TN) for this type of system?
A. CO - DID - FX - RAN
B. Loop - Shelf - Card - Unit
C. Power - Memory - CPU - UDATA
D. Tone - Transmitter - Detector - Card
Answer: B

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Exam Code: 920-806
Exam Name: Nortel (Nortel Advanced Data Networking Technology)
One year free update, No help, Full refund!
Total Q&A: 58 Questions and Answers
Last Update: 2014-02-21

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NO.1 A customer would like to limit access to the research and development network to engineers and their
managers. These employees need the ability to login throughout the building on any PC and to access
the network remotely.Which solution will accomplish this?
A.machine-based authentication using RADIUS authentication
B.PC-based authentication using LDAP authentication
C.Extensible Authentication Protocol over LAN (EAPoL) with TACACS+
D.policy-based user provisioning with Enterprise Policy Manager and RADIUS
Answer: D

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NO.2 Click on the Exhibit button.
Using the exhibit, what do you call the measure of the amount of time the wave takes from the moment it
hits peak intensity to the moment it hits peak intensity again?
A.cycle
B.amplitude
C.frequency
D.wavelength
Answer: D

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NO.3 A large retail store has decided to use a wireless network to attach cash registers and computers to the
network, so that they can rearrange the floor layout without having to pull network cable every time they
rearrange displays. The issue is that when they first tried to implement IEEE 802.11b last year, there was
too much interference from other WLANs and cordless telephones, and the computers received very poor
signal strength.Which change would most help fix this problem?
A.Use 802.11g to increase the number of channels available.
B.Use 802.11a on the 5GHz range with more channels.
C.Use 802.11b on a non-standard channel to keep from conflicting with the other WLANs.
D.Use 802.11b on the alternate 5GHz range with more channels.
Answer: B

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NO.4 Line-of-sight is one of the boundaries of Radio Frequency (RF) waves. They are also affected by
obstacles that can cause the waves to bend, bounce, or become distorted.Which type of electromagnetic
wave is a radio wave?
A.direct wave
B.ground wave
C.space wave
D.fluid wave
Answer: A

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NO.5 Click on the Exhibit button.
A customer is using PPP to communicate between two locations that are connected by a dial-up circuit.
They are having problems with the link and think that it is an issue with the CHAP authentication. They
have the ability to perform a packet capture on the circuit. They will create a filter looking at the protocol
field in the PPP header to reduce the volume of traffic they need to examine.
Which PPP protocol should they examine to see the CHAP authentication traffic during link setup?
A.Network Layer
B.Link Control Protocol (LCP)
C.Network Control Protocol (NCP)
D.Datalink Control Protocol (DCP)
Answer: B

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Exam Code: 922-101
Exam Name: Nortel (Communication Server 1000 Linux Platform Architecture)
One year free update, No help, Full refund!
Total Q&A: 32 Questions and Answers
Last Update: 2014-02-21

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NO.1 A customer is deploying a Communication Server (CS) Rls. 6.0 system. They plan to have a Dell R300
COTS configured as the Primary Security Server and a CPPM configured as a Backup Security Server.
Which statements regarding the roles of the Primary and Backup Security Server are true? (Choose two.)
A. You must have a Backup Security Server for the CS 1000 network.
B. The Backup Security Server is automatically promoted to Primary Security Server.
C. The Primary Security Server cannot be demoted to a member server.
D. The Backup Security Server automatically handles authentication requests when the Primary is down.
Answer: CD

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NO.2 You have installed the Linux Base onto a Commercial Off the Shelf (COTS) server that will be
configured as a Member Server. You are ready to perform the Security Configuration. All LAN connections
are in place and functioning normally.
After connecting through a browser, what is your next step to perform the Security Configuration of this
COTS Member server?
A. Enter the IP address of the Certificate Authority in the address bar of the browser.
B. Enter the IP address of the Primary Security server in the address bar of the browser.
C. Enter the FQDN of the COTS Member server in the address bar of the browser.
D. Enter the FQDN of the Primary Security server in the address bar of the browser.
Answer: C

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NO.3 A customer is deploying a Communication Server 1000 Rls. 6.0 High Availability system and would like
to know what options for Signaling Server functionality exist.
Which options can the customer deploy? (Choose two.)
A. CPPM VxWorks-based Signaling Server
B. CPPM Linux-based Signaling Server
C. COTS VxWorks-based Signaling Server
D. COTS Linux-based Signaling Server
Answer: BD

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Exam Code: 922-103
Exam Name: Nortel (Communication Server 1000 Rls. 6.0 and IP Networking Design)
One year free update, No help, Full refund!
Total Q&A: 33 Questions and Answers
Last Update: 2014-02-21

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NO.1 Unified Communications Management (UCM) consists of three levels:
Network Level, System Level, and Element Base Level
At which level(s) can patching be controlled?
A. System Level only
B. Network Level only
C. Both System Level and Element Base Level
D. Both Network Level and Element Base Level
Answer D

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NO.2 A customer has IP Trunks configured between multiple sites. Astation user from one site attempts to
call a different site, butall trunks are busy What provisioning can be used to transparentlyprocess this
call?
A. The call will automatically process via PSTN with no additionalprovisioning.
B. The call will automatically process via the TIE lines with noadditional provisioning
C. Provisioning of the SIP Redirect Server will allow Fallback toPSTN.
D. Provisioning of the MCDN Alternate Routing feature will allowFallback to PSTN.
Answer D

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NO.3 Which statement most accurately describes the function of theTerminal Proxy Server (TPS) in a
Communication Server (CS) 1000E RIs.
6.0 system deployment for a typical single system network design?
A. The TPS provides web services access to the Call Server.
B. The TPS provides the function of virtual trunk allocation withouta physical presence in the hardware.
C. The TPS provides signaling between an IP telephone and the CallServer.
D. The TPS provides a direct media path between users in the CallServer domain and users In the SIP
domain
Answer C

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NO.4 A customer is expanding their operations to a second location.
They need to deploy a solution with support for 70 IP telephone usersthat can provide local survivability in
the event of a network failure.
In addition, they require support for 20 digital telephones.
Which two solutions should the customer consider? (Choose two.)
A. Media Gateway 10OOB
B. Survivable Media Gateway 1000E
C. Survivable Remote Gateway 1.5
D. Survivable Remote Gateway 503.0
Answer A B

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NO.5 A customer is opening two new branch offices and wants to use theirexisting Communication Server
(CS) 1000E RIs. 6.0 system. The mainsystem uses 22,150 IP telephones.
What is the maximum number of supported IP telephones that can beinstalled in the new branch offices
using Media Gateway 1000B thatwill remain survivable in the event of an IP connectivity loss tothe main
CS1000E or other Alternate Call Servers?
A 350
B 400
C 500
D 850
Answer A

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Exam Code: 922-104
Exam Name: Nortel (Communication Server 1000 Rls.6.0 Upgrades for Engineers)
One year free update, No help, Full refund!
Total Q&A: 30 Questions and Answers
Last Update: 2014-02-15

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NO.1 A customer recently upgraded to a Communication Server (CS) 1000E 6.0 HA with two CPPM Call
Server, seven CPPM Signaling Servers, five Geographically Redundant Survivable Media Gateways, and
6000 IP telephones. You decide to test the Triple Registration feature to ensure the system redundancy
feature works. Which registration flow for the Media Gateway Controller describes the Triple Redundancy
feature among the CS 1000 Rls. 6.0 hardware components?
A.Signaling Server> Primary Call Server> Alternate Call Server 1> Alternate Call Server 2.
B.Alternate Call Server 2> Alternate Call Server 1> Primary Call Server.
C.Primary Call Server> Alternate Call Server 1> Alternate Call Server 2.
D.Voice Gateway Media Card> Leader Signaling Server> Follower Signaling Server 1> Follower
Signaling Server 2.
Answer:C

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NO.2 A customer is upgrading a Communication Server (CS) 1000E Rls. 5.5 system to a Communication
Server (CS) 1000E Rls. 6.0 system in a geographically-distributed Survivable Media Gateway (SMG)
environment. They want to provide backup Terminal Proxy Server (TPS) services for users at the SMG
site in case of a WAN failure. Which component provides backup TPS services?
A.DSP Daughterboard
B.Local SMG Leader Signaling Server
C.Media Card 32-port (MC32)
D.Media Card 32-port S (MC32S)
Answer:B

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NO.3 A customer is upgrading an existing Communication Server (CS) 1000M with a CPPM Signaling Server
at Rls. 5.0 to a CS 1000M Rls. 6.0. What minimum modification must be made to the Signaling Server?
A.upgrade the Signaling Server software to Rls. 6.0
B.upgrade the Signaling Server memory to 2 GB
C.upgrade the memory to 2 GB and the Signaling Server software to Rls. 6.0
D.replace the CPPM Signaling Server with a new COTS Signaling Server
Answer:C

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NO.4 A customer is migrating a Media Gateway (MG) 1000B Rls. 4.5 to a Communication Server (CS) 1000E
Rls. 6.0 Co-resident system. The current MG 1000B contains one Media Card. Which card(s) will
Enterprise Configurator (EC) provision to replace the SSC card?
A.CPPM Co-resident card and a MGC card
B.CPPM Co-resident card and a MGC card with 32-port daughterboard
C.CPPM Co-resident card and a MGC card with 96-port daughterboard
D.CPPM Co-resident card, a MGC card with 96-port daughterboard, and a 32-port daughterboard
Answer:D

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NO.5 You are designing a Survivable Media Gateway geographic redundant solution including a
Communication Server 1000E HA Rls. 6.0 system with CPPM Call Servers. The customer requires the
use of the maximum number of supported media gateways. How many survivable media gateways can
participate in automated database duplication?
A.28
B.30
C.48
D.49
Answer:C

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Exam Code: 920-172
Exam Name: Nortel (NCSS-Nortel Communication Control Toolkit Ris.6.0)
One year free update, No help, Full refund!
Total Q&A: 58 Questions and Answers
Last Update: 2014-02-08

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NO.1 You are upgrading to Nortel Communication Control Toolkit Rls. 6.0. You have a Communications
Server 1000/Meridian 1 with Symposium Call Center with Nortel IVR. Which two of the following Service
Provider Software is installed? (Choose two.)
A. TAPI 3.0
B. TAPI 3.1
C. IPML 2.1
D. IPML 4.0
Answer: BC

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NO.2 You are upgrading to Nortel Communication Control Toolkit Rls. 6.0. TAPI 3.0 is currently running. To
what version of TAPI will you have to upgrade?
A. TAPI 4.1
B. TAPI 4.0
C. TAPI 3.1
D. an upgrade in not needed
Answer: C

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NO.3 After you have restored the Symposium TAPI Database. What is the order in which the following
services need to be started?
A. NCCT Data Access Layer Service, NCCT TAPI Connector, NCCT Server Service Telephony Service,
ACDProxy Service
B. NCCT Data Access Layer Service, NCCT TAPI Connector, ACDProxy Service, Telephony
Service,NCCT Server Service
C. Telephony Service, ACDProxy Service, NCCT Data Access Layer Service, NCCT TAPI Connector,
NCCT Server Service.
D. NCCT Server Service, Telephony Service, ACDProxy Service, NCCT Data Access Layer Service,
NCCT TAPI Connector.
Answer: C

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NO.4 You have just completed a new install of NCCT Rls. 6.0 and have verified that it is configured properly
and operational. You have just finished backing up the NCCT Database and wish to backup the
Symposium TAPI Database. Which of the following would you do perform the backup?
A. Make copy of the spdb.mdb file located in "C:\\Program Files\\Nortel\\CCT\\TAPI"
B. Make copy of the m1spdb.mdb file located in "C:\\Program Files\\Nortel\\Communication Control
Toolkit\\TAPI"
C. Run NCCT Database Administrator and Select the TAPI Database from the Database Drop Down
Menu then Click Backup.
D. Run NCCT Database Administrator and Browse to the TAPI Database location "C:\\Program
Files\\Nortel\\CCT\\TAPI" then Click Backup.
Answer: B

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NO.5 You are doing a backup of the NCCT Database after making substantial changes. You are asked to
name your backup. What should you always include in the name of your backups?
A. The version of TAPI.
B. The version of NCCT.
C. The date the backup was made.
D. The name NCCT backup somewhere in the name.
Answer: B

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NO.6 The Embedded Local Area Network (ELAN Subnet) is a dedicated Ethernet TCP/IP Local Area
Network (LAN). The Customer Local Area Network (Nortel Server Subnet/CLAN) is the LAN to which
corporate services and resources connect. Which is not a rule for configuring the ELAN Subnet and
Nortel Server Subnet (CLAN)?
A. Configure the ELAN Subnet in the same subnet as the ELNK.
B. Configure the ELAN Subnet in a separate subnet from the Nortel Server Subnet.
C. The ELAN Subnet MAC address must be added before the Nortel Server Subnet MAC address.
D. Configure the ELAN Subnet and Nortel Server Subnet network as either completely separate or
integrated using a router.
Answer: C

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NO.7 You have been instructed to restore the current NCCT database schema. What is the file that you need
to use to restore the current database schema?
A. EmptyDB.zip
B. NCCT_Empty.zip
C. NCCT_Empty.bak
D. NNCCT_Empty.bak
Answer: D

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NO.8 Of the following Third Party software which two does Nortel approve to be installed on a Nortel
Communication Control Toolkit server? (Choose two.)
A. AntiVirus
B. FTP Server
C. pcAnywhere
D. Microsoft Office
Answer: AC

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NO.9 You must configure the Bindings order of the network interface cards using Network Connections from
the Control Panel or My Network Places Properties. What order do the NIC have to be in?
A. The order does not matter.
B. ELAN Subnet first then the Nortel Server Subnet (CLAN) second
C. Nortel Server Subnet (CLAN) first then the ELAN Subnet second
D. Depends on the connection rate of each: the higher rate is listed first.
Answer: C

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NO.10 When you install the Communication Control Toolkit server, you must ensure that you have enough
space allocated for the CCT database. What is the minimum and maximum directory size on the default
drive needed to install the NCCT database?
A. minimum of 1 GBytes and maximum size of 2.0 GBytes
B. minimum of 150 MBytes and maximum size of 1.0 GBytes
C. minimum of 68.1 MBytes and maximum size of 2.0 GBytes
D. minimum of 50.7 MBytes and maximum size of 2.1 GBytes
Answer: C

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Exam Code: 920-344
Exam Name: Nortel (BCM50 Rls.3.0 and BCM200/400 Rls.4.0 Sales Engineering)
One year free update, No help, Full refund!
Total Q&A: 62 Questions and Answers
Last Update: 2014-02-08

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NO.1 A customer has several remote locations that they want to securely connect through the Internet. You
explain that using IPSec tunnels between these sites would provide this security; however, they are
concerned about it being able to
handle all of the remote locations. What is the maximum number of remote sites that can be connected to
a BCM50 using IPSec tunnels?
A. 10
B. 12
C. 14
D. 16
Answer:A

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NO.2 A network administrator needs to calculate the maximum number of voicemail ports required on their
BCM 400
system. Which two factors should be considered when making this determination? (Choose two.)
A. The range is 0 to 16 ports.
B. The range is 0 to 32 ports.
C. Each voicemail port requires one media channel resource.
D. Each voicemail port requires two signaling channel resources.
Answer: BC

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NO.3 A customer's new system will be configured with 55 IP telephones, an IVR system and a voicemail. This
system will also use over 30 analog and digital telephones. What should the DS30 split be for this
customer?
A. A 2/5 split
B. A 2/6 split
C. A 3/5 split
D. A 3/6 split
Answer: C

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NO.4 In planning a network configuration for a customer there are tools available to help you with your plan.
Which tool should you use to determine the specific requirements for the system design, including pricing
information?
A. BCM Monitor
B. AppManager
C. Startup Profile
D. Enterprise Configurator
Answer: D

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NO.5 Fallback is a feature that allows a call to progress when a VoIP trunk is unavailable or is not providing
adequate quality of service (QoS). By enabling PSTN fallback, you allow the system to check the
availability of the VoIP trunks and then switch the call to a PSTN line. For the PSTN fallback to work on a
suitable bandwidth, which two statements must be true on a BCM 200 platform? (Choose two.)
A. The QoS Monitor must be enabled.
B. The jitter buffer must be configured.
C. The Transmit threshold must be set.
D. Proactive Voice Quality Monitoring (PVQM) must be enabled.
E. IP sets must be configured to use the G.723 Codec.
Answer:AC

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NO.6 Which encryption method does a BCM system support when IPSec is configured on it?
A. PKI
B. RC4
C. AES
D. PPTP
Answer: C

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NO.7 A client has a BCM 400 that is performing all IPSec processing using software. They are concerned
about overloading the BCM 400 processor with IPSec traffic processing. What is the maximum number of
simultaneous tunnels?
A. 12 tunnels
B. 16 tunnels
C. 24 tunnels
D. 30 tunnels
Answer: B

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NO.8 BCM supports a queue service discipline that allows packets to be serviced in an absolute priority
fashion or using a weighted-fair-queuing scheduler. This service discipline ensures that packets in the
highest priority queue are serviced quickly without starving the lower priority queues. How many quality of
service (QoS) queues does BCM Rls. 4.0 support?
A. 1
B. 2
C. 4
D. 7
Answer: D

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NO.9 A remote user has the ability to connect to an ISP and then to a specific route into a BCM that is
configured for IPSec
Remote User. The remote user can also print locally even while connected remotely to the BCM. Which
functionality does this describe?
A. split routing
B. dual routing
C. split tunneling
D. dual tunneling
Answer: C

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NO.10 Which statement should be considered when you allocate DS30 channel Block resources using a 3/5
channel split configuration?
A. This configuration is achieved by assigning bus two to the voice data sector.
B. This configuration allocates three DS30 channel blocks to Media Bay Modules.
C. This configuration may be configured during system startup using the Startup Profile.
D. This configuration may be used to accommodate increased IP telephony or VoIP trunk requirements.
Answer: D

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Exam Code: 920-464
Exam Name: Nortel (BCM50 Rls.3.0 BCM200/400 Rls 4.0 and BCM450 Rls. 1.0 Instal Con)
One year free update, No help, Full refund!
Total Q&A: 59 Questions and Answers
Last Update: 2014-02-08

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NO.1 A small business has a requirement to implement a resilient local area network. The Ethernet Routing
Switch (ERS) 1600 meets the customer requirements because of its ability to run Split Multilink Trunking
(SMLT). One of the remaining open questions is about the Quality of Service (QoS) capabilities of the
product.
Which statement reflects the QoS capabilities of the ERS 1600 switch?
A.It uses Resource Reservation Protocol RSVP.
B.It supports 802.1p and DiffServ and the ability to Police and Shape network traffic.
C.It provides simple First In First Out (FIFO) QoS.
D.It does not need QoS when operating in an SMLT configuration.
Answer: B

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NO.2 An Ethernet Routing Switch (ERS) 8600 is being provisioned for MPLS as a Provider Edge (PE) device.
OSPF is being used within the campus LAN.
Which parameter must be configured to identify the ERS 8600 when using OSPF and MPLS?
A.An out-of-band management interface must be identified.
B.A PE address must be configured for device identification.
C.A circuitless IP address must be configured as the Router ID for OSPF and MPLS.
D.The MPLS router ID must be the same as an IP interface address in the OSPF Backbone Area.
Answer: C

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NO.3 An existing enterprise network is using Ethernet Routing Switch (ERS) 8600 switches in the campus
core. It has been determined that 10 Gigabit links are required to replace the existing 1 Gigabit links to the
closet. This will effect 18 connections on each of the ERS 8600 switches.
What is the best way to accomplish this requirement in each ERS 8600 chassis?
A.Replace the two existing switch fabric modules with 8394SF systems.
B.Replace the two existing switch fabric modules with 8692SF and Supermezz.
C.Replace the two existing 8616SXE modules with 8612XLRS modules.
D.Replace the six 8683XLR modules with 8612XLRS.
Answer: C

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NO.4 An enterprise network provider needs to offer a multi-tenant infrastructure and therefore implements
independent networks to customers. The Ethernet Routing Switch (ERS) 8600 using Virtual Router
Forwarding (VRF) was chosen. After upgrading to Rls. 5.0 and installing the Supermezz modules, it is
mandatory to ensure the switch will run VRF.
What are the requirements for implementing VRF on the ERS 8600 switch?
A.software Rls. 4.1, R/RS Modules, Premier Software License
B.software Rls. 5.0, R-Mode, Premier Software License
C.software Rls. 5.0, R/RS Modules, Advanced Software License
D.software Rls. 5.0, Supermezz, R/RS Modules, Premier Software License
Answer: D

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NO.5 A client needs to configure Internet Protocol Flow Information eXport (IPFix) to export flow information
on their Ethernet Routing Switch (ERS) 5530 switch as part of their security solution.
Which step must be performed first?
A.Each interface must be configured with the IP address of the security server which will receive the IPFix
information.
B.An Advanced License must be installed on each of the ERS 5530 switches that will be exporting flow
information.
C.Simple Network Management Protocol (SNMP) community strings must be configured for the security
server which will poll the IPFix information.
D.The switch must be configured to specify the version of NetFlow messages to export.
Answer: B

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Exam Code: 922-102
Exam Name: Nortel (Nortel Converged Office for CS 1000 Rls. 5.x Configuration)
One year free update, No help, Full refund!
Total Q&A: 32 Questions and Answers
Last Update: 2014-02-08

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NO.1 During the installation of a new Nortel Converged Office solution you decide to perform packet captures
while making some test calls. After some analysis of the packet capture, you notice that the dual-forking
functionality is not working. Which is the correct Class of Service setting to enable twinning on a PCA
Terminal Number (TN) in a Nortel Converged Office solution with OCS 2007?
A.PCAG
B.PGNA
C.PRMA
D.PCAM
Answer:D

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NO.2 While at a customer site installing a Nortel Converged Office solution, you test the Remote Call Control
and the Telephony Gateway feature with an IP telephone and Office Communicator 2007 client. You find
that the Remote Call Control and Telephony Gateway and Services feature is not working. After
troubleshooting you decide to review the basic requirements to deploy the solution. Which
Communication Server 1000 software package provides the Remote Call Control Telephony Gateway
and Services feature?
A.Package 77
B.Package 398
C.Package 406
D.Package 408
Answer:D

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NO.3 You are dispatched to a customer site to assist with troubleshooting a Remote Call Control problem on a
Nortel Converged Office solution. You decide to turn on traces on the Communication Server (CS) 1000E
side of the solution. Which component on the CS 1000E performs the SIP CTI TR/87 functionality?
A.Network Routing Service
B.Signaling Server
C.Application Proxy server
D.Network Connect Service
Answer:B

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NO.4 Click on the Task button. You have been asked to troubleshoot a Nortel Converged Office solution for a
Communication Server (CS) 1000 Rls. 5.0 network. The customer requirements include a centralized
numbering plan arrangement using SIP Trunking. Click on the component in the diagram that is required
as part of the centralized numbering plan for the network.
Answer:

NO.5 The Multimedia Communications Manager (MCM) Rls. 3.0 user account, on the Windows 2003 R2
server, requires privileges to perform administrative tasks on the local machine. Which local groups does
the user account need to be in to properly manage the MCM Rls. 3.0 application? (Choose two.)
A.local groups: Administrators Group
B.local groups: RTC Local Group
C.local groups: RTC Server Applications
D.local groups: RTC Server Local Groups
Answer:C D

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Exam Code: 920-316
Exam Name: Nortel (SCCS/Express/TAPI/Web Client/Agent)
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Total Q&A: 69 Questions and Answers
Last Update: 2014-01-29

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NO.1 Symposium Agent provides enterprises with the ability to add agents in groups and to
purchase licenses incrementally to meet the growth demands of the CTI
screen-pop-enabled agents. What license packages are available to configure?
A. 1, 10, 50, 100, 200, 500
B. 1, 5, 10, 25, 100, 250, 500
C. 1, 5, 10, 50, 100, 200, 300, 500
D. 1, 10, 25, 50, 75, 100, 300, 500
Answer: A

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NO.2 Select three true statements of comparison of SECC 3.0 to SymposiumCallCenterServer
A. SECC connects to Option 11C Mini
B. Both provide host data exchange (HDX)
C. SECC has an automated scripting agent, SCCS does not
D. SECC is scaled to accommodate about 75% fewer trunks than SCCS
Answer: ACD

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NO.3 Which two are true for using graphical real-time displays with SECC 3.0?
A. The maximum number of GRTDs is ten
B. GRTD must run on a stand-alone PC
C. SECC 3.0 is backward compatible with all versions of GRTD
D. Each GRTD that runs on a client PC uses one of the Supervisor/Realtime sessiosn of the
SECC
Answer: AD

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NO.4 Estimated wait time, position in queue, message option, massage recording and
announcements are all functionality of what type of port?
A. MIRAN port
B. CallPiLot ports
C. Meridian Mail ports
D. Voice Services Card ports
Answer: C

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NO.5 What is the recommended CPU specification for symposium Agent server in stand-alone
versus co-resident mode with TAPI for 100 agents, assuring Windows NT service pak5?
A. SA will only run on a Windows 2000 platform and so cannot be sized in this scenario
B. SA will support 100 active agents in either stand-alone or co-resident mode on a Pentium II
100 Mhz CPU clock speed
C. A Pentium II 400 Mhz CPU clock speed server can only support 100 Active Agents in a
stand-alone mode Symposium Agent server
D. SA will support 100 active agents in either stand alone or co-resident mode but requires a
Pentium III 600 Mhz CPU clock speed
Answer: B

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NO.6 An enterprise wants to add desktop functionality that is flexible and able to respond to the
different needs of callers based on the skill set the calls is routed into. This mid-sized
organization of 100 agents has the expectation to grow to 150 over the next two years, but
will only accept a low-cost solution. What contact center product provides this flexibility?
A. Symposium Agent with the ability to present the correct screen to the agent based on business
rules
B. Symposium Web Center Portal with the ability to present e-mail, chat, an/or collaboration
screens based on customer requirement
C. Symposium Agent Greeting with its ability, based on skill-set, to customize information for
call presentation
D. Symposium TAPI SP with the ability, based on skillset, to route caller information with the
call delivery at the phoneset
Answer: A

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NO.7 An SECC contact center with 10 Supervisor clients logged in and using the real time
displays would be using how many of the 75 simultaneous real time sessions?
A. 10
B. 20
C. 30
D. 40
Answer: D

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NO.8 For Symposuim Agent (SA) to be fully operational in a Meridian1 or DMS environment,
what key component must be in place to monitor the client lines?
A. TAPI server must be installed to monitor the client lines
B. TAPI server must be installed to monitor the client lines but only if used to monitor or control
Multiple Appearance Directory Number (MADN) lines
C. There are no other requirements outside of Symposium Agent to monitor client lines.
D. There are no other requirements outside of Symposium Agent to monitor client lines.
Answer: B

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NO.9 Symposium Agent and TAPI can co-reside on the same server if the agent count does not
exceed which?
A. 500
B. 600
C. 750
D. 1200
Answer: A

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NO.10 What Windows sub-components are used in the communication exchange between the
Symposium Agent server running IIS, and the agent desktop running internet Explorer?
A. DCOM and MTS
B. HTTP and DCOM
C. LDAP and MTS
D. ODBC and COM
Answer: B

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Exam Code: 922-093
Exam Name: Nortel (Communication Server 1000 Rls.5.0 System Admin and Mgmt)
One year free update, No help, Full refund!
Total Q&A: 25 Questions and Answers
Last Update: 2014-01-05

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NO.1 A customer has a Communication Server (CS) 1000 Rls. 5.0 system deployed. If using the Command
Line Interface
(CLI) to communicate with the system, what command is used to log into the system?
A. LOGI
B. REQ
C. LOGO
D. START
Answer:A

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NO.2 A customer has a Communication Server (CS) 1000 Rls. 5.0 system and has requested the addition of
two new passwords for general service personnel. If communicating with the system using the Command
Line Interface (CLI), which Overlay (LD) would you use to add passwords, assuming you have the
appropriate access permissions?
A. LD 15
B. LD 17
C. LD 22
D. LD 117
Answer: B

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NO.3 A customer has just deployed a new Communication Server 1000 Rls. 5.0 system. You have been
instructed to change the default Level 2 password to comply with the company's security strategy. What
level password must you use to change the default Level 2 password?
A. Level 1 Password (PW1)
B. Level 2 Password (PW2)
C. Level 3 Password (PW3)
D. Limited Access to Overlays Password (LAPW)
Answer: B

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NO.4 A customer has a Communication Server (CS) 1000 Rls. 5.0 system. When adding a digital telephone
in LD 11, what four fields comprise the Terminal Number (TN) for this type of system?
A. CO - DID - FX - RAN
B. Loop - Shelf - Card - Unit
C. Power - Memory - CPU - UDATA
D. Tone - Transmitter - Detector - Card
Answer: B

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NO.5 A customer has deployed a Communication Server 1000E Rls. 5.0 system at their site. Element
Manager is not yet available. When using the Command Line Interface (CLI) to configure the system, you
encounter the following system message: OVL0000. What is the meaning of this system message?
A. A telephone is disabled.
B. There is a checksum failure.
C. A user has already logged into the system.
D. The requested program is not in the tape directory.
Answer: C

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Exam Code: 920-320
Exam Name: Nortel (Meridian 1 Database)
One year free update, No help, Full refund!
Total Q&A: 53 Questions and Answers
Last Update: 2014-01-05

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NO.1 Certkiller .com has reported that some local calls are NOT going through (the caller hears
no ringing, etc.). Which two tools can the technician use to determine which trunk is
responsible? (Choose two.)
A. Use LD 80, to trace the DN of the telephone with the problem call. While the problem is
occurring, the output will identify the TN of the trunk for further testing.
B. Use LD 36, to list threshold overflows for the local route. Look for trunks with excessive
short holds and conduct further testing on those trunks using the TRK command in Load 36.
C. Use LD 80, to initiate a Malicious Call Trace (MCT) on the DN reporting the problem for the
date and time indicated in the problem report. This will identify the TN of the trunk involved.
D. Use LD 40, Call Detail Recording Diagnostic, to trace call history for the DN of the user
reporting the problem. From the CDR records output, correlate the call record time with the time
of the users problem call. The matching CDR record will identify the TN of the trunk that should
be tested.
Answer: A B

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NO.2 The Human Resources department wants to have the HR help line?appear on everyone's
telephone (8 users) in the department. They want any available employee to answer "HR
help line" calls. In addition, they want to be able to receive as many simultaneous calls as
there are employees (8) in the department. What would you recommend to the customer?
A. An Automatic Call Distributor (ACD) queue must be setup in Load 32. The 8 employees are
then defined as agents of that ACD group.
B. A Uniform Call Distribution (UCD) list can be defined with the DN's of the 8 employees in
the Human Resources department.
C. A multiple Appearance, Single Call Arrangement DN (SCR or SCN) can be programmed as a
secondary DN on the 8 users digital or Internet Telephones. It allows as many calls to be in
progress as there are appearances of the DN.
D. A Multiple Appearance, Multiple Call Arrangement DN (MCR or MCN) can be programmed
as a secondary DN on the 8 users digital or Internet Telephones. It allows as many calls to be in
progress as there are appearances of the DN.
Answer: D

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NO.3 Certkiller .com wants external calls at a particular station to forward to an administrative
assistant under busy or no answer conditions, but wants internal calls under busy or no
answer conditions to forward to voicemail. Which software feature should you use to meet
this request?
A. The Meridian Integrated Personal Call Director (MIPCD) application would be required to
route based on Caller ID
B. The feature Call Forward by Call Type (CFCT) routes calls receiving a no answer or busy to
separately defined dialing numbers (DNs) based on if the call is internal and external
C. The feature Call Forward by Call Type (CFCT) only routes calls receiving a no answer to
separately defined dialing numbers (DNs) based on if the call is internal and external, busy calls
always follow the hunt DN.
D. Call Forward by Call Type (CFCT) only routes call receiving a busy to separately defined
dialing numbers (DNs) based on if the call is internal and external, no answer calls always
follow the forward no answer (FNA) DN
Answer: B

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NO.4 Which procedure should you use to effectively implement Ethernet interface (ELAN) on a
Meridian1 system?
A. Use LD 17, Create host entries, Assign host to primary and/or Primary IP address(es), Set up
Ethernet subnet mask, Set up routing entry.
B. Use LD 117, Create host entries, Assign host to primary and / or secondary IP address(es), Set
up Ethernet subnet mask, Set up routing entry.
C. Enable the ELAN interface in LD 117, Use ipconfig to ensure that the IP address(es), subnet
mask and gateway have been auto-configured by the DHCP server.
D. Enable the ELAN interface in LD 17, Use ipconfig to ensure that the secondary IP address(es)
subnet mask and gateway have been auto-configured by the Dynamic Host, Configuration
Protocol (DHCP) server.
Answer: B

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NO.5 To ensure that customers are informed about Ethernet LAN ports, what information
should you provide the customer about Meridian1 system ELANs?
A. The Nortel Networks ELAN is used for system administration and must be directly connected
to a Customers LAN (CLAN).
B. The Nortel Networks ELAN is the Enhanced Local Area Network sued to perform system
backups across the network to a customer provided server.
C. The Nortel Networks ELAN is used for connection to other Nortel Networks applications and
must be protected from traffic on a Customers LAN (CLAN).
D. The Nortel Networks ELAN is always a closed private LAN, using a simple hub for
connecting the Meridian 1 system to Optivity Telephony Manager (OTM), CallPilot, or
Symposium.
Answer: C

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NO.6 A telephone needs to be restricted from access to the Paging (PAG) route. If the PAG route
Trunk Access Restriction Group (TARG) equals 1, 3, 5, 6, 7, What should be the Trunk
Group Access Restriction (TGAR) of that telephone?
A. 0
B. 2
C. 4
D. 6
Answer: D

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NO.7 The Customer Data Block (LD 15) is used define customer related timers when customizing
a Meridian1 system to customer requirements. Which timer is NOT defined in the
Customer Data Block (LD 15)?
A. switchhook flash timing
B. dial tone and Interdigit timeout
C. busy tone / overflow tone timeout
D. off hook alarm security timeout timer
Answer: D

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NO.8 Certkiller .com's disaster recovery plan calls for off-site backup of its Meridian1 system
database, in case a disaster destroys the on-site copies of the system's configuration. How
would you fulfill this request for a Meridian1 Option 61C or 81C?
A. Optivity Telephony Manager (OTM) is the only way to crate an off-site backup for the
Meridian 1 Option 61C or 81C.
B. An auxiliary Floppy Disk Drive (Fdd) would need to be equipped on the Meridian 1 Option
61C or 81C to create the off-site backup.
C. Ensure that they have an extra blank PC Card (PCMCIA) blank memory card and that they
are properly trained to perform an Equipment Data Dump (EDD) on the blank card for off-site
storage.
D. Ensure that they have 2 MB (1.544 MB formatted capacity) blank floppy disks and that they
are properly trained to perform an EDD on the blank floppy disk for off-site storage.
Answer: D

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NO.9 Certkiller .com wants to be reassured that their customer data is safe on their Option 11C,
or Option 11C mini. How is the customer database backed up on these systems?
A. Optivity Telephony Manager (OTM) is required to backup the Meridian 1 Option 11C or 11C
mini to Meridian 1 Option 11C Hard Disk Drive (HDD).
B. The system backup procedure automatically backs up the customer configuration over the
Ethernet link to a customer provided server at midnight (daily).
C. The Equipment Data Dump (EDD) backs up the latest configuration database, including
recent service changes, by copying from the system's main memory (RAM) to the primary flash
ROM, Backup Flash ROM, and PCMCIA card (if one is present).
D. The EDD procedure backs up the latest configuration database, including recent service
changes, by copying from the system's main memory (RAM) to the Hard Disk Drive, and the
Floppy Disk Drive (FDD), if equipped.
Answer: C

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NO.10 On A Non Direct Inward Dial (DID) incoming trunk, which overlay (LD) should you use to
route calls to an Automatic Call Distribution (ACD) DN 6000?
A. LD 16 AUTO (Auto Terminate) YES ATDN (Auto terminate DN) to 6000
B. LD 16 AUTO (Auto Terminate) YES and LD 14 ATDN (Auto Terminate DN) to 6000
C. LD 16 AUTO (Auto Terminate) YES and 15 ATDN (Auto Terminate DN) to 6000
D. LD 16 IDC (Incoming Digit Conversion) 27 and LD 49 IDTG (Incoming Digit Termination
Group) to 6000
Answer: B

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